Privacy Policy
Last updated: 21 September 2026
This policy says, in plain words, what AK Fitness Studio collects about you, why, where it is kept, who else touches it, and what you can ask us to do. It is written against the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
AK Fitness Studio is run by AKFITNESS STUDIO PTY LTD (ACN 663 475 456), Richmond, Victoria 3121. You can reach us about anything in this policy at info@akfitness.com.au.
Because we hold health information, the Privacy Act applies to us in full. This policy says what we collect, why, where it is kept, who else touches it, and what you can ask us to do.
What we collect
Who you are: name, email, phone, date of birth, emergency contact.
Your health: injuries, conditions, medications you tell us about, body measurements, scan results you give us (for example a DEXA report), progress photos you choose to send, and notes from your sessions.
Your training: bookings, attendance, programmes, check-ins, habits you track, messages you send us through the portal or by email.
Money: what you have paid and what is owed. Card and bank details are held by Stripe, our payment provider. We never see or store the numbers.
Voice notes: if you send one, it is turned into text at the moment it arrives and the recording is not kept.
Enquiries: if you ask about a free class or a consult through our website, Instagram or Facebook, we receive the name, mobile and email you enter on that form, and whether you ticked the box asking us to contact you.
Our website and advertising
Our website carries the Meta pixel, a small piece of code from Facebook and Instagram. It tells us how many people reached a page and whether someone who saw one of our ads went on to book a consultation. It records the page, the time, your device and browser, and an identifier Meta holds. It does not record your name, your health answers or anything you type into a form on our site.
We use it for two things only: to see whether an ad is worth running, and to avoid showing ads to people who have already booked. If you would rather not be counted, you can turn off ad tracking in your browser or on your phone, and nothing on our site will stop working.
Two of our own pixel IDs are on the site, one for each of our advertising accounts. They are both ours, and the information goes to Meta under its own privacy policy.
Why we collect it
To coach you safely, to run your bookings and payments, to send you the reminders and check-ins you have agreed to, to reply to an enquiry you have made, and to keep the records the law requires us to keep.
We do not sell or trade your information, and we do not use your client records for advertising. If you enquire through a Facebook or Instagram form, Meta holds a copy of what you entered under its own privacy policy, and we only contact you if you asked us to. You can tell us to stop at any time.
Where it lives and who else touches it
Your records are kept in our own system, AK Atlas, hosted by Netlify in the United States, encrypted in transit and backed up in encrypted form to GitHub. Some of the services we use are overseas, and under Australian Privacy Principle 8 you should know which:
Google (United States): our email, calendar and document storage, and the transcription of recordings.
Anthropic (United States): the AI assistant inside AK Atlas reads your records to draft programmes, reminders and summaries for your coach. Anthropic does not use this to train its models.
Stripe (Australia and United States): payments and direct debits.
Netlify and GitHub (United States): hosting and encrypted backups.
Meta (United States): what you typed into a Facebook or Instagram enquiry form, and the pixel information described above when you visit our website.
We do not send your information to any other provider. Nothing about you goes to any AI provider in China or to any data broker.
How we use automated tools
AK Atlas uses AI to prepare things a person then checks: a draft programme, a reminder, a summary of your week, a transcript. Decisions about your training, your health and your money are made by your coach, not by software. No automated decision is made about you that has a legal or similarly significant effect. If you would like to know what the assistant has drafted about you, ask.
How long we keep it
While you are a client, and for 12 months after your last session, so that if you come back we can pick up where we left off.
Payment and invoice records for seven years, because tax law requires it.
Progress photos are deleted when you ask, or when your record is deleted, whichever comes first.
If you enquired but never became a client, we delete your enquiry after 6 months.
What you can ask us
See it: ask for a copy of everything we hold about you. We answer within 30 days.
Fix it: tell us if something is wrong and we will correct it.
Delete it: ask and we will delete your records, photos and messages, keeping only what the tax law makes us keep. We will confirm in writing when it is done.
Stop the emails: every reminder and check-in can be switched off from your portal or by asking.
If something goes wrong
If we ever have a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as soon as we can, and no later than the law allows. We keep a written plan for this and we test our backups.
Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. See our Cookies Policy for full details.
Complaints
Write to info@akfitness.com.au first and we will reply within 30 days. If you are not satisfied you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.
Children and schools
Our school programme, Move With Meaning, runs under Compassionate Hearts Institute and has its own child safety, image consent and privacy documents, which the school holds.